At Christmas Shop PK, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund policy below.
1. Return Period You may return most items within 3 days of receiving your order for a full refund or exchange.
2. Eligibility for Returns To be eligible for a return:
- Items must be in their original condition, unused, and in the original packaging.
- Proof of purchase (receipt or order confirmation) must be included with your return.
3. Non-Returnable Items Certain items are non-returnable, including:
- Personalized or customized products
- Seasonal items marked as final sale
4. Return Process To initiate a return, please follow these steps:
- Contact our customer service team at [Insert Contact Email or Phone Number] to request a return authorization.
- Pack the item securely in its original packaging and include the proof of purchase.
- Ship the item to the address provided by our customer service team.
5. Refund Process Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 5-10 business days.
6. Shipping Costs
- Original shipping costs are non-refundable. You are responsible for paying the shipping costs for returning the item unless the return is due to an error on our part (e.g., incorrect item received).
7. Exchanges If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
8. Contact Us If you have any questions about your return or refund, please contact us at Whatsapp chat We are here to help!
Thank you for shopping at Christmas Shop PK!